Application of a affinity diagram to improve the technological services of the Universidad Politécnica de Valencia
Submitted: 2011-12-19
|Accepted: 2012-07-23
|Published: 2012-06-23
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Keywords:
affinity diagram, concept mapping
Supporting agencies:
-
Abstract:
Affinity diagram techniques are used to discern the key points of an organization or key factors that will lead to an improvement in competitive advantages. In this paper we do a first approximation to identify which services offered by the Universidad Politécnica de Valencia could be improved with the use of new technologies.
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