WPOM-Working Papers on Operations Management

A Systematic Literature Review Protocol to understand the Healthcare Service Innovation Ecosystem

Rosa Milena Gomez-Caballero — 2025-04-10

The research's primary goal is to address the innovation ecosystem in healthcare services to understand how interaction among stakeholders occurs and how that interaction influences or does not influence the results obtained from the innovation process. We aim to build a theoretical model applicable to the healthcare sector context regarding the questions we aim to answer through systematic review: Does the relationship between stakeholders of the Health Services Innovation Ecosystem affect innovation outcomes? The target population includes the actors within the ecosystem (partners, stakeholders, and other participants); the phenomenon of interest is how these actors interact, with the context being the innovation process, specifically focusing on the outcomes of their interactions. This article defines the framework proposal for systematic review. A methodological approach was developed considering the parameters of the PRISMA 2020 Statement since the definition of the review objective was to collect and analyze data. As a result, the research question has been validated, and studies included in the review have been identified. The results will be analyzed and generated in the following research phase.

Application of Overall Equipment Effectiveness In Increasing Productivity: Case Of Textile Company

Muhammad Ahmed Kalwar — 2025-01-23

Overall equipment effectiveness (OEE) is a lean manufacturing tool that has been reported to improve the performance of a company significantly. The adoption of OEE has been mattering in the garment manufacturing sector in Pakistan. Numerous companies have implemented OEE and improved their production in the textile sector. The present research was conducted at ABC Textile Company in Karachi. Targets at the various departments of the company were not being achieved. In this regard, the production data for the previous 90 days was collected initially. Since there were the issues with availability of materials and accessories; this was the basic and main reason for delays and unachievable targets. After certain improvements, the overall equipment effectiveness (OEE) of each department was calculated. Data analysis was conducted in Microsoft Excel. Results indicated a significant increase in the value of OEE across all the departments after the process improvement. Since there is a separate tool to increase the availability (total productive maintenance), and quality (Six Sigma); they are implemented one by one. After their integrated implementation, the boost in various parameters of productivity will be noteworthy.

The Horeca Supply Chain: An analysis of the Food and Loss Waste Management literature characteristics

María Torrejón-Ramos — 2025-02-05

In this paper, a literature review about Food and Loss Waste Management in Horeca Supply Chain is developed. Some trends and characteristics of that research line are presented. Three research questions are proposed: 1) What journals and authors have published papers Food and Loss Waste Management in Horeca Supply Chain? 2) Which are the methodological characteristics of the papers on Food and Loss Waste Management in Horeca Supply Chain?and 3) What knowledge areas have been analysed? A descriptive analysis is made to identify the relevant journals and authors and the methodological characteristics (type of study, analytical techniques and sources of information). Finally, knowledge areas and the-ories are described. The general literature on supply chain in hospitality about food and loss waste is quite extensive and interdisciplinary. However, specifically on Horeca sector, it is rather scarce. The results confirm the need for further literature on the Horeca sector and its Supply Chain, due to its implications for food waste. The interest is mainly due to the large social and practical implications that can be derived in the extension of the research, moving towards the implementation of sustainable practices involving the reduction of food waste and loss.

Teacher's meaningful work and human flourishing: Key drivers of quality in the educational process

Pau Xipell Font — 2025-02-05

The quality of the educational process is closely tied to teacher performance. In this context, as teachers find meaning in their work and experience human flourishing in their own lives, the quality of their teaching improves. This article explores the relationship between meaningful work and human flourishing among teachers in the Valencian Community (Spain). Specifically, four perceived meanings of work are examined: job, career, calling, and higher calling. Human flourishing is defined through domains such as happiness and life satisfaction, mental and physical health, meaning and purpose, character and virtue, and close social relationships. An analysis of 227 questionnaire responses indicates that teachers who view their work as a calling or a higher calling experience greater flourishing, whereas those who perceive their work merely as a job face greater challenges in achieving it. These findings suggest the need for institutional policies that foster meaningful work among teaching staff, thereby enhancing the overall quality of the educational process.

Policy Development Framework for Operations Management During Crises: A Multiple Case Study of Nueva Ecija Cooperatives Amid the COVID-19 Pandemic

James Michael Alcaide Dalde — 2025-02-10

The COVID-19 pandemic presented unprecedented challenges to businesses worldwide, including cooperatives in Nueva Ecija, Philippines. These organizations faced unique trials due to their distinct structure and operations. This study aims to understand the crisis management strategies employed by these cooperatives during the pandemic. Utilizing Mitroff's (1994) five stages of crisis, resilience theory, and stakeholder theory, the research provides a comprehensive view of how cooperatives navigated each stage of the crisis.

Data analysis reveals that these cooperatives not only survived but also implemented multifaceted strategies to thrive amidst the challenges. Significant findings include their initial reactions, emergency planning, mitigation efforts, resumption of operations, and resilience building. The study underscores the importance of resilience and stakeholder engagement in effective crisis management, contributing to the academic discourse on cooperative management in crisis scenarios and offering practical guidance for cooperative leaders and policymakers.

The study concludes that crisis management of cooperatives in Nueva Ecija was aligned with stakeholder theory, resilience theory, and Mitroff’s five stages of crisis management. Initially unprepared, they quickly adapted by implementing emergency planning, digital communication, safety protocols, workforce management, and financial support. As operations cautiously resumed, they balanced economic recovery with health concerns. This research highlights that the cooperatives in Nueva Ecija effectively navigated the COVID-19 crisis, adhering to crisis management principles and providing valuable insights for similar organizations in managing future crises.