GÓMEZ-CABALLERO, R. M. Protocol: Systematic literature review on innovation competence in the service innovation process focused on patient experience. WPOM-Working Papers on Operations Management, [S. l.], v. 15, p. 75–94, 2024. DOI: 10.4995/wpom.20551. Disponível em: https://polipapers.upv.es/index.php/WPOM/article/view/20551. Acesso em: 12 jul. 2025.