Application of a affinity diagram to improve the technological services of the Universidad Politécnica de Valencia


  • Carlos Pons-Morera Universitat Politècnica de València
  • Lourdes Canós-Darós Universitat Politècnica de València
  • Ignacio Gil-Pechuán Universitat Politècnica de València



affinity diagram, concept mapping


Affinity diagram techniques are used to discern the key points of an organization or key factors that will lead to an improvement in competitive advantages. In this paper we do a first approximation to identify which services offered by the Universidad Politécnica de Valencia could be improved with the use of new technologies.



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Author Biographies

Carlos Pons-Morera, Universitat Politècnica de València

IGIC. DOE. Profesor Asociado. Campus Gandia.

Lourdes Canós-Darós, Universitat Politècnica de València

ROGLE. DOE. Contratado Doctor

Ignacio Gil-Pechuán, Universitat Politècnica de València

DOE. Titular de Universidad.


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How to Cite

Pons-Morera, C., Canós-Darós, L., & Gil-Pechuán, I. (2012). Application of a affinity diagram to improve the technological services of the Universidad Politécnica de Valencia. WPOM-Working Papers on Operations Management, 3(1), 46–60.



Research Articles