Application of a affinity diagram to improve the technological services of the Universidad Politécnica de Valencia

Carlos Pons-Morera, Lourdes Canós-Darós, Ignacio Gil-Pechuán


Affinity diagram techniques are used to discern the key points of an organization or key factors that will lead to an improvement in competitive advantages. In this paper we do a first approximation to identify which services offered by the Universidad Politécnica de Valencia could be improved with the use of new technologies.



affinity diagram; concept mapping

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International Journal of Quality and Service Sciences  vol: 8  issue: 3  first page: 377  year: 2016  
doi: 10.1108/IJQSS-04-2016-0028

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Universitat Politècnica de València

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