Identificación de los facilitadores clave de la mejora continua y su relación con las conductas
DOI:
https://doi.org/10.4995/wpom.v1i1.791Keywords:
mejora continua, conductas, facilitadoresAbstract
Purpose of the paper: establecer una lista de 22 facilitadores propuestos por la literatura. Filtrar esa lista eliminando aquello se pueda considerarse una conducta en lugar de un facilitador, quedando finalmente reducida a 11 facilitadores. Proponer una relación entre facilitadores y conductas.Design/Methodology/Approach: revisión de literatura, focus group de expertos y mandos de empresa.
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