Identificación de los facilitadores clave de la mejora continua y su relación con las conductas

Juan A. Marin-Garcia


Purpose of the paper: establecer una lista de 22 facilitadores propuestos por la literatura. Filtrar esa lista eliminando aquello se pueda considerarse una conducta en lugar de un facilitador, quedando finalmente reducida a 11 facilitadores. Proponer una relación entre facilitadores y conductas.
Design/Methodology/Approach: revisión de literatura, focus group de expertos y mandos de empresa.


mejora continua; conductas;facilitadores

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1. Traducción al castellano de un cuestionario para identificar conductas de la mejora continua y etapas en el modelo de evolución
Juan A. Marin-Garcia, Julio J. Garcia-Sabater
WPOM-Working Papers on Operations Management  vol: 1  issue: 1  first page: 18  year: 2010  
doi: 10.4995/wpom.v1i1.793

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