Operations Management in Services: An analysis of competence and methodologies from the perspective of student (EHEA)

María Luz Martín-Peña, Eloísa Díaz-Garrido, Sandra Flores-Ureba


The importance of the service sector in developed economies and the growth in the numberof occupations employed in this sector requires, in New Degrees adapted to the EHEA, theinclusion of Operations Management subjects focused exclusively in services corporations. Thus, the aim of this study is to analyze the relationship between teachingmethodology and their effect on learning competences in Operations Management inService Firms subject. The results highlight the importance of selecting the adequate methodology to achieve thecompetences and the improvement of the teaching learning process showingthe effectiveness of the methodology based on group work for the acquisition of genericand specific competences matter.



Competences; Teaching Methodology; Operations Management in Service Corporations

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WPOM-Working Papers on Operations Management  vol: 10  issue: 2  first page: 20  year: 2019  
doi: 10.4995/wpom.v10i2.12662

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