Operations Management in Services: An analysis of competence and methodologies from the perspective of student (EHEA)

Authors

  • María Luz Martín-Peña Universidad Rey Juan Carlos
  • Eloísa Díaz-Garrido Universidad Rey Juan Carlos
  • Sandra Flores-Ureba Universidad Rey Juan Carlos

DOI:

https://doi.org/10.4995/wpom.v5i2.3146

Keywords:

Competences, Teaching Methodology, Operations Management in Service Corporations

Abstract

The importance of the service sector in developed economies and the growth in the numberof occupations employed in this sector requires, in New Degrees adapted to the EHEA, theinclusion of Operations Management subjects focused exclusively in services corporations. Thus, the aim of this study is to analyze the relationship between teachingmethodology and their effect on learning competences in Operations Management inService Firms subject. The results highlight the importance of selecting the adequate methodology to achieve thecompetences and the improvement of the teaching learning process showingthe effectiveness of the methodology based on group work for the acquisition of genericand specific competences matter. 

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Author Biographies

María Luz Martín-Peña, Universidad Rey Juan Carlos

Departamento de Economía de la Empresa

Eloísa Díaz-Garrido, Universidad Rey Juan Carlos

Departamento de Economía de la Empresa

Sandra Flores-Ureba, Universidad Rey Juan Carlos

Departamento de Economía de la Empresa

References

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Published

2014-12-23

How to Cite

Martín-Peña, M. L., Díaz-Garrido, E., & Flores-Ureba, S. (2014). Operations Management in Services: An analysis of competence and methodologies from the perspective of student (EHEA). WPOM-Working Papers on Operations Management, 5(2), 1–14. https://doi.org/10.4995/wpom.v5i2.3146

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Research Articles