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Implementation of the Balanced Scorecard in the Hotel Sector through Transformational Leadership and Empowerment

José Carlos Ballester-Miquel

Spain

ESIC Business & Marketing School

Pilar Pérez-Ruiz

Spain

ESIC Business & Marketing School

Javier Hernández-Gadea

Spain

ESIC Business & Marketing School

Daniel Palacios-Marques

Spain

Universitat Politècnica de València

Department of Business Aministration

Submitted: 2016-07-13

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Accepted: 2016-10-21

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Published: 2017-04-10

DOI: https://doi.org/10.4995/muse.2017.6364