Appropriate criteria set for personnel promotion across organizational levels using analytic hierarchy process (AHP)
DOI:
https://doi.org/10.4995/ijpme.2017.5857Keywords:
Personnel promotion, Criteria, AHP, Organizational levels, Retail industryAbstract
Currently, there has been limited established specific set of criteria for personnel promotion to each level of the organization. This study is conducted in order to develop a personnel promotion strategy by identifying specific sets of criteria for each level of the organization. The complexity of identifying the criteria set along with the subjectivity of these criteria require the use of multi-criteria decision-making approach particularly the analytic hierarchy process (AHP). Results show different sets of criteria for each management level which are consistent with several frameworks in literature. These criteria sets would help avoid mismatch of employee skills and competencies and their job, and at the same time eliminate the issues in personnel promotion such as favouritism, glass ceiling, and gender and physical attractiveness preference. This work also shows that personality and traits, job satisfaction and experience and skills are more critical rather than social capital across different organizational levels. The contribution of this work is in identifying relevant criteria in developing a personnel promotion strategy across organizational levels.
Downloads
References
Ahrens, J., Landmann, A., Woywoode, M. (2015). Gender preferences in the CEO successions of family firms: Family characteristics and human capital of the successor. Journal of Family Business Strategy, 6(2), 86-103. https://doi.org/10.1016/j.jfbs.2015.02.002
Anis, A., Islam, R. (2015). The application of analytic hierarchy process in higher-learning institutions: a literature review. Journal for International Business and Entrepreneurship Development, 8(2), 166-182. https://doi.org/10.1504/JIBED.2015.070446
Arasli, H., Tumer, M. (2008). Nepotism, favouritism and cronyism: a study of their effects on job stress and job satisfaction in the banking industry of North Cyprus. Social Behavior and Personality: An International Journal, 36(9), 1237-1250. https://doi.org/10.2224/sbp.2008.36.9.1237
Baker, D. (2011). Forward and backward, horizontal and vertical: Transformation of occupational credentialing in the schooled society. Research in Social Stratification and Mobility, 29(1), 5-29. https://doi.org/10.1016/j.rssm.2011.01.001
Bali, O., Dagdeviren, M., Gumus, S. (2015). An integrated dynamic intuitionistic fuzzy MADM approach for personnel promotion problem. Kybernetes, 44(10), 1422-1436. https://doi.org/10.1108/K-07-2014-0142
Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Englewood Cliffs, NJ: Prentice-Hall.
Barker, T.J., Zabinsky, Z.B. (2011). A multicriteria decision-making model for reverse logistics using analytical hierarchy process. Omega, 39(5), 558-573. https://doi.org/10.1016/j.omega.2010.12.002
Bills, D. (2003). Credentials, signals, and screens: Explaining the relationship between schooling and job assignment. Review of Educational Research, 73(4), 441-449. https://doi.org/10.3102/00346543073004441
Bills, D., Brown, D. (2011). New directions in educational credentialism. Research in Social Stratification and Mobility, 29(1), 1-4. https://doi.org/10.1016/j.rssm.2011.01.004
Brown, P., Hesketh, A., Williams, S. (2003). Employability in a knowledge-driven economy. Journal of Education and Work, 16(2), 107-126.
Castello-Branco, D., Rathmann, R., Borba, B.S., de Lucena, A.F. (2012). A multicriteria approach for measuring the carbon-risk of oil companies. Energy Strategy Reviews, 1(2), 122-129. https://doi.org/10.1016/j.esr.2012.06.002
Chandio, I.A., Matori, A.N.B., WanYusof, K.B., Talpur, M.A.H., Balogun, A.L., Lawal, D.U. (2013). GIS-based analytic hierarchy process as a multicriteria decision analysis instrument: a review. Arabian Journal of Geosciences, 6(8), 3059-3066. https://doi.org/10.1007/s12517-012-0568-8
Chowdhury, S., Schulz, E., Milner, M., van De Voort, D. (2014). Core employee based human capital and revenue productivity in small firms: An empirical investigation. Journal of Business Research, 67(11), 2473-2479. https://doi.org/10.1016/j.jbusres.2014.03.007
Cohen, D.J. (2015). HR past, present and future: A call for consistent practices and a focus on competencies. Human Resource Management Review, 25(2), 205-215. https://doi.org/10.1016/j.hrmr.2015.01.006
Dahl, G. B. (2008). The demand for sons. The Review of Economic Studies, 75(4), 1085-1120. https://doi.org/10.1111/j.1467-937X.2008.00514.x
Delbari, S.A., Ng, S.I., Aziz, Y.A., Ho, J.A. (2016). An investigation of key competitiveness indicators and drivers of full service airlines using Delphi and AHP techniques. Journal of Air Transport Management, 52, 23-34. https://doi.org/10.1016/j.jairtraman.2015.12.004
Dion, K., Berscheid, E., Walster, E. (1972). What is beautiful is good. Journal of Personality and Social Psychology, 24(3), 285-290. https://doi.org/10.1037/h0033731
Dirks, K.T., Ferrin, D.L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611-628. https://doi.org/10.1037/0021-9010.87.4.611
Dolan, J.G., Isselhardt, B.J., Cappuccio, J.D. (1989). The analytic hierarchy process in medical decision making: A tutorial. Medical Decision Making, 9(1), 40-50. https://doi.org/10.1177/0272989X8900900108
Dumitrescu, M. (1995). Introduction to management and general management. Eurounion House, Oradea, 205.
Fernandez, R.M., Abraham, M. (2011). Glass ceilings and glass doors? Internal and external hiring in an organizational hierarchy. MIT Sloan Research Paper No. 4895-11. https://doi.org/10.2139/ssrn.1804896
Fleishman, E.A., Mumford, M.D., Zaccaro, S.J., Levin, K.Y., Korotkin, A.L., Hein, M.B. (1991). Taxonomic efforts in the description of leader behavior: A synthesis and functional interpretation. Leadership Quarterly, 2(4), 245-287. https://doi.org/10.1016/1048-9843(91)90016-U
Garg, C.P. (2016). A robust hybrid decision model for evaluation and selection of the strategic alliance partner in the airline industry. Journal of Air Transport Management, 52, 55-66. https://doi.org/10.1016/j.jairtraman.2015.12.009
Godinho, P., Costa, J.P., Fialho, J., Afonso, R. (2011). Some issues about the application of the analytic hierarchy process to R&D project selection. Global Business and Economics Review, 13(1), 26–41. https://doi.org/10.1504/GBER.2011.039188
Hackman, J.R. (1976). Motivation through the design of work: Test of theory. Organizational Behavior and Human Performance, 16(2), 250-279. https://doi.org/10.1016/0030-5073(76)90016-7
Harter, J.K., Schmidt, F.L., Hayes, T.L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis. Journal of Applied Psychology, 87(2), 268-279. https://doi.org/10.1037/0021-9010.87.2.268
Herva, M., Roca, E. (2013). Review of combined approaches and multi-criteria analysis for corporate environmental evaluation. Journal of Cleaner Production, 39, 355-371. https://doi.org/10.1016/j.jclepro.2012.07.058
Ho, W. (2008). Integrated analytic hierarchy process and its applications – a literature review. European Journal of Operational Research, 186(1), 211-228. https://doi.org/10.1016/j.ejor.2007.01.004
Humburg, M., van der Velden, R. (2015). Skills and the graduate recruitment process: Evidence from two discrete choice experiments. Economics of Education Review, 49, 24-41. https://doi.org/10.1016/j.econedurev.2015.07.001
Ishizaka, A., Labib, A. (2011). Review of the main developments in the analytic hierarchy process. Expert Systems with Applications, 38(11), 14336-14345. https://doi.org/10.1016/j.eswa.2011.04.143
Islam, R., Rasad, S.B.M. (2006). Employee performance evaluation by the AHP: A case study. Asia Pacific Management Review, 11(3), 163-176.
Kim, Y., Canella, A.A. (2008). Social capital among corporate upper echelons and its impacts. Journal of World Business, 43(1), 85-96. https://doi.org/10.1016/j.jwb.2007.10.009
Kwon, I., Meyersson Milgrom, E.M. (2014). The significance of firm and occupation specific human capital for hiring and promotions. Labour Economics, 31, 162-173. https://doi.org/10.1016/j.labeco.2014.07.003
Lu, H., Barriball, K.L., Zhang, X., While, A.E. (2012). Job satisfaction among hospital nurses revisited: A systematic review. InternationalJournal of Nursing Studies, 49(8), 1017-1038. https://doi.org/10.1016/j.ijnurstu.2011.11.009
Maleki, H., Zahir, S. (2013). A Comprehensive Literature Review of the Rank Reversal Phenomenon in the Analytic Hierarchy Process. Journal of Multi-Criteria Decision Analysis, 20(3-4), 141-155. https://doi.org/10.1002/mcda.1479
Mittal, K.C., Goel, A.K., Mohindru, P. (2009). Performance evaluation of employees using analytical hierarchical process: A case study of Indian IT industry. Asia-Pacific Journal of Management Research and Innovation, 5(4), 119-127. https://doi.org/10.1177/097324700900500410
Mumford, M.D. (1986). Leadership in the organizational context: Conceptual approach and its application. Journal of Applied Social Psychology, 16, 212–226. https://doi.org/10.1111/j.1559-1816.1986.tb01156.x
Mumford, M.D., Schultz, R.A., Osburn, H.K. (2002). Planning in organizations: Performance as a multi-level phenomenon. In Francis J. Yammarino, Fred Dansereau (ed.) The many faces of multi-level issues (Research in Multi-Level Issues, Volume 1), Emerald Group Publishing Limited, pp. 3-65. https://doi.org/10.1016/s1475-9144(02)01026-3
Nichols, A.L., Cottrell, C.A. (2014). What do people desire in their leaders? The role of leadership level on trait desirability. The Leadership Quarterly, 25(4), 711-729. https://doi.org/10.1016/j.leaqua.2014.04.001
Ocampo, L. (2015). A hierarchical framework for index computation in sustainable manufacturing. Advanced in Production Engineering and Management, 10(1), 40-50. https://doi.org/10.14743/apem2015.1.191
Ocampo, L., Clark, E. (2015). An analytic hierarchy process (AHP) approach in the selection of sustainable manufacturing initiatives: a case in a semiconductor manufacturing firm in the Philippines. International Journal of Analytic Hierarchy Process, 7(1), 32-49. https://doi.org/10.13033/ijahp.v7i1.223
Ocampo, L.A., Clark, E.E., Promentilla, M.A.B. (2016). Computing sustainable manufacturing index with fuzzy analytic hierarchy process. International Journal of Sustainable Engineering, 9(5), 305-314. https://doi.org/10.1080/19397038.2016.1144828
Ocampo, L., Vergara, V.G.N., Impas Sr., C.G., Tordillo, J.A.S., Pastoril, J.S. (2015). Identifying critical indicators in sustainable manufacturing using analytic hierarchy process (AHP). Journal of Manufacturing and Industrial Engineering, 14(3-4), 1-8. https://doi.org/10.1080/19397038.2016.1144828
Promentilla, M.A.B., Furuichi, T., Ishii, K., Tanikawa, N. (2006). Evaluation of remedial countermeasures using the analytic network process. Waste Management, 26(12), 1410–1421. https://doi.org/10.1016/j.wasman.2005.11.020
Robbins, S.P., Judge, T.A. (2013). Organizational Behavior 15th ed. Prentice Hall: Pearson Education Inc.
Saaty, T. L. (1980). The Analytic Hierarchy Process. McGraw-Hill, New York.
Saaty, T.L., Ramanujam, V. (1983). An objective approach to faculty promotion and tenure by the analytic hierarchy process. Research in Higher Education, 18(3), 311-331. https://doi.org/10.1007/BF00979603
Schmidt, K., Aumann, I., Hollander, I., Damm, K., von der Schulenburg, J.M.G. (2015). Applying the analytic hierarchy process in healthcare research: A systematic literature review and evaluation of reporting. BMC Medical Informatics and Decision Making, 15(112), 1-27. https://doi.org/10.1186/s12911-015-0234-7
Sipahi, S., Timor, M. (2010). The analytic hierarchy process and analytic network process: an overview of applications. Management Decision, 48(5), 775-808. https://doi.org/10.1108/00251741011043920
Subramanian, N., Ramanathan, R. (2012). A review of applications of analytic hierarchy process in operations management. International Journal of Production Economics, 138(2), 215-241. https://doi.org/10.1016/j.ijpe.2012.03.036
Taylor III, F.A., Ketcham, A.F., Hoffman, D. (2006). Personnel evaluation with AHP. Management Decision, 36(10), 679-685. https://doi.org/10.1108/00251749810245336
Tinkler, J.E., Whittington, K.B., Ku, M.C., Davies, A.R. (2015). Gender and venture capital decision-making: The effects of technical background and social capital on entrepreneurial evaluations. Social Science Research, 51, 1-16. https://doi.org/10.1016/j.ssresearch.2014.12.008
Umi Narimawati, S.E. (2007). The influence of work satisfaction, organizational commitment and turnover intention towards the performance of lecturers at West Java’s private higher education institution. Journal of Applied Sciences Research, 3(7), 549-557.
Vaidya, O.S., Kumar, S. (2006). Analytic hierarchy process: an overview of applications. European Journal of Operational Research, 169(1), 1-29. https://doi.org/10.1016/j.ejor.2004.04.028
Yuen, K.K.F. (2014). The Primitive Cognitive Network Process in healthcare and medical decision making: Comparisons with the Analytic Hierarchy Process. Applied Soft Computing, 14, 109-119. https://doi.org/10.1016/j.asoc.2013.06.028
Zahedi, F. (1986). The analytic hierarchy process: A survey of the method and its applications. Interfaces, 16(4), 96-108. https://doi.org/10.1287/inte.16.4.96
Downloads
Published
How to Cite
Issue
Section
License
This work as of Vol. 11 Iss. 2 (2023) is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike- 4.0 International License
