Methods of sociological diagnostics in the assessment of staff's competencies: a case of a state museum (St. Petersburg, Russia)

Asiia Usiaeva, Mariia Rubtcova, Irina Pavlenkova, Svetlana Petropavlovskaya
DOI: https://doi.org/10.4995/ijpme.2016.4106

Abstract

The study is dedicated to research of methods of sociological diagnostics, which can be used in the assessment of staff's competencies. Theoretical framework of this survey is T. Parson’s structural functionalism, the approach that sees the society as a complex system. The research questions were how we can analyze competencies by using sociological diagnostics and what the features of sociological diagnostics are. In order to achieve the target, it was analyzed the assessment of staff's competencies in the museum complex “The Cathedral”, Saint-Petersburg, Russia. Methodology of the research was structured observation, data collected by using “Mystery shopper” method. As a result, it was showed which techniques were applied in the staff’s assessment in this museum. Besides, the researcher discovered the level of museum staff’s competencies and revealed that the least developed employees’ competence was communication with visitors.

Keywords

sociological diagnostics, assessment, staff's competencies

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