De Haan, Job A.C., and Macarena Sacristán-Díaz. “Measuring Performance at the Supply Chain Level: The Role of the Chain Director”. WPOM-Working Papers on Operations Management 7, no. 1 (May 11, 2016): 1–21. Accessed October 6, 2022. http://polipapers.upv.es/index.php/WPOM/article/view/5380.