Measuring performance at the supply chain level: the role of the chain director

Job A.C. De Haan, Macarena Sacristán-Díaz

Abstract

Supply chains lack their own across-the-board managers that can design and implement a performance measurement system (PMS), nor do they have an explicit overall strategy from which the PMS can be derived. The focus of this article is to develop a qualitative theoretical model on PM in supply chains to explore how to adopt PMS as a tool to implement collaboration and integration in chains. The exploratory nature of the research question determined our use of a multiple case study. Two focal firms in the agro-food sector from Spain and the Netherlands, serving a total of five different chains, illustrate the message of the model.

The findings show when an attempt to implement a PMS at the supply chain level might be appropriate and effective (if a chain exists and has a director), and how the system’s content should be focused on what is needed to improve chain performance (with end customers’ demands as a starting point). The paper highlights the benefits obtained by the other partners if they comply with the best informed supply chain member in the development of the chain’s PMS, as well as how a PMS cannot be developed when none of the partners can be labelled as chain director.

Keywords

Supply Chain Management; External Integration; Performance Measurement; Chain Director; Agro-industry

Full Text:

PDF EN

References

Akyuz, G.A.; Erkan, T.E. (2010). Supply chain performance measurement: a literature review. International Journal of Production Research, Vol. 48, No. 17, pp. 5137-5155. http://www.tandfonline.com/doi/abs/10.1080/00207540903089536

Aramyan, L.; Oude Lansink, A.; Van der Vorst, J.; Van Kooten, A. (2007). Performance measurement in agri-food supply chains: a case study. Supply Chain Management: An International Journal, Vol. 12, No. 4, pp. 304-315. http://www.emeraldinsight.com/doi/full/10.1108/13598540710759826

Arif-Uz-Zaman, K.; Nazmul Ahsan, A.M.M. (2014). Lean supply chain performance measurement. International Journal of Productivity and Performance Management, Vol. 63, No. 5, pp. 588-612. http://www.emeraldinsight.com/doi/full/10.1108/IJPPM-05-2013-0092

Bagchi, P.K.; Ha, B.C.; Skjoet-Larsen, T.; Soerensen, L.B. (2005). Supply chain integration: a European survey. International Journal of Logistics Management, Vol. 16, No.2, pp.275-294. http://www.emeraldinsight.com/doi/full/10.1108/09574090510634557

Bailey, K.; Francis, M. (2008). Managing information flows for improved value chain performance. International Journal of Production Economics, Vol. 111, No. 1, pp. 2-12. http://www.sciencedirect.com/science/article/pii/S092552730700028X

Batt, P.; Purchase, S. (2004). Managing collaboration within networks and relationships. Industrial Marketing Management, Vol. 33, No. 3, pp. 169-174. http://www.sciencedirect.com/science/article/pii/S0019850103001561

Beamon, B.M.; Chen, V.C.P. (2001). Performance analysis of conjoined supply chains. International Journal of Production Research, Vol. 39, No. 14, pp. 3195-3218. http://www.tandfonline.com/doi/abs/10.1080/00207540110053156

Bhagwat, R.; Sharma, M.K. (2007). Performance measurement of supply chain management using the analytical hierarchy process. Production Planning and Control, Vol. 18, No. 8, pp. 666-680. http://www.tandfonline.com/doi/full/10.1080/09537280701614407

Cao, M.; Zhang, Q. (2011). Supply chain collaboration: impact on collaborative advantage and firm performance. Journal of Operations Management, Vol. 29, No. 3, pp. 163-180. http://www.sciencedirect.com/science/article/pii/S0272696310001075

Carter, P.L.; Carter, J.R.; Monczka, R.M.; Slaight, T.H.; Swan, A.J. (2000). The future of purchasing and supply: A ten-year forecast. Journal of Supply Chain Management, Vol. 36, No. 4, pp. 14-26. http://onlinelibrary.wiley.com/doi/10.1111/j.1745-493X.2000.tb00066.x

Chan, F. (2003). Performance measurement in a supply chain. International Journal of Advanced Manufacturing Technology, Vol. 21, No. 7, pp. 534-548. http://link.springer.com/article/10.1007/s001700300063

Childerhouse, P.; Towill, D. (2003). Engineering the seamless supply chain. International Journal of Logistics Management, Vol. 14, No. 1, pp. 109-120. http://www.emeraldinsight.com/doi/pdfplus/10.1108/09574090310806486

Ciliberti, F.; De Haan, J.A.C.; De Groot, G.; Pontrandolfo, P. (2011). CSR codes and the principal-agent problem in supply chains: four case studies. Journal of Cleaner Production, Vol. 19, No. 8, pp. 885-894. http://www.sciencedirect.com/science/article/pii/S0959652610003550

Cox, A. (2004). The art of the possible: relationship management in power regimes and supply chains. Supply Chain Management: An International Journal, Vol. 9, No. 5, pp. 346-356. http://www.emeraldinsight.com/doi/full/10.1108/13598540410560739

Cuthbertson, R.; Piotrowicz, W. (2011). Performance measurement systems in supply chains: A framework for contextual analysis. International Journal of Productivity and Performance Management, Vol. 60, No. 6, pp. 583-602. http://www.emeraldinsight.com/doi/full/10.1108/17410401111150760

Dapiran, G.P.; Hogarth-Scott, S. (2003). Are co-operation and trust being confused with power? An analysis of food retailing in Australia and the UK. International Journal of Retail and Distribution Management, Vol. 31, No. 5, pp. 256-267. http://www.emeraldinsight.com/doi/full/10.1108/09590550310472424

De Haan, J.; De Groot, G.; Loo E.; Ypenburg, M. (2003). Flows of goods or supply chains; lessons from the natural rubber industry in Kerala, India. International Journal of Production Economics, Vol. 81-82, pp. 185 -194. http://www.sciencedirect.com/science/article/pii/S0925527302003626

Denzin, N.K. (1989). Strategies of multiple triangulation. The research act: A theoretical introduction to sociological methods. McGraw-Hill, New York, NY.

Fabbe-Costes, N.; Jahre, M. (2008). Supply chain integration and performance: a review of the evidence. International Journal of Logistics Management, Vol. 19, No. 2, pp.130-154. http://www.emeraldinsight.com/doi/full/10.1108/09574090810895933

Fisher, M. (1997). What is the right supply chain for your product? Harvard Business Review, Vol. March-April, pp. 105-116.

Folan, P.; Browne, J. (2005). Development of an extended enterprise performance measurement system. Production Planning and Control, Vol. 16, No. 6, pp. 531-544. http://www.tandfonline.com/doi/full/10.1080/09537280500112355

Frohlich, M.T.; Westbrook, R. (2001). Arcs of integration: an international study of supply chain strategies. Journal of Operations Management, Vol. 19, No. 2, pp. 185-200. http://www.sciencedirect.com/science/article/pii/S0272696300000553

George, A.; Bennett, A. (2005). Case studies and theory development in the social sciences. MIT Press, Cambridge, MA.

Gereffi, G. (1999). International trade and industrial upgrading in the apparel commodity chain. Journal of International Economics, Vol. 48, No. 1, pp. 37-70. http://www.sciencedirect.com/science/article/pii/S0022199698000750

Ghalayini, A.M.; Noble, J.S. (1996). The Changing Basis of Performance Measurement. International Journal of Operations and Production Management, Vol. 16, No. 8, pp. 63-80. http://www.emeraldinsight.com/doi/full/10.1108/01443579610125787

Gopal, P.R.C.; Thakkar, J. (2012). A review on supply chain performance measures and metrics: 2000-2011. International Journal of Productivity and Performance Management, Vol. 61, No. 5, pp. 518 – 547. http://www.emeraldinsight.com/doi/full/10.1108/17410401211232957

Gunasekaran, A.; Kobu, B. (2007). Performance measures and metrics in logistics and supply management: a review of recent literature (1995-2004) for research and applications. International Journal of Production Research, Vol. 45, No. 12, pp. 2819-2840. http://www.tandfonline.com/doi/full/10.1080/00207540600806513

Gunasekaran, A.; Patel, C.; Tirtiroglu, E. (2001). Performance measures and metrics in a supply chain environment. International Journal of Operations and Production Management, Vol. 21, No. 1/2, pp. 71-87. http://www.emeraldinsight.com/doi/full/10.1108/01443570110358468

Handfield, R.B.; Bechtel, C. (2002). The role of trust and relationship structure in improving supply chain responsiveness. Industrial Marketing Management, Vol. 31, No. 4, pp. 367-382. http://www.sciencedirect.com/science/article/pii/S0019850101001699

Kraljic, P. (1983). Purchasing must become supply management. Harvard Business Review, September-October, pp. 109-117.

Lambert D.; Cooper, M. (2000). Issues in supply chain management. Industrial Marketing Management, Vol. 29, No. 1, pp. 65-83. http://www.sciencedirect.com/science/article/pii/S0019850199001133

Martin, P.R.; Patterson, J.W. (2009). On measuring company performance within a supply chain. International Journal of Production Research, Vol. 47, No. 9, pp. 2449-2460. http://www.tandfonline.com/doi/full/10.1080/00207540701725604

Medlin, C. (2006). Self and collective interest in business relationships. Journal of Business Research, Vol. 59, No. 7, pp. 858-865. http://www.sciencedirect.com/science/article/pii/S0148296306000634

Meredith, J. (1998). Building operations management theory through case and field research. Journal of Operations Management, Vol. 16, No. 4, pp. 441-454. http://www.sciencedirect.com/science/article/pii/S0272696398000230

Morgan, C. (2007). Supply chain performance measurement: future challenges? International Journal of Logistics Management, Vol. 18, No. 2, pp. 255-273. http://www.emeraldinsight.com/doi/full/10.1108/09574090710816968

Murphy, G.B.; Trailer, J.W.; Hill, R.C. (1996). Measuring Performance in Entrepreneurship Research. Journal of Business Research, Vol. 36, No. 1, pp. 15-23. http://www.sciencedirect.com/science/article/pii/014829639500159X

Petersen, K.J.; Ragatz, G.L.; Monczka, R.M. (2005). An Examination of Collaborative Planning Effectiveness and Supply Chain Performance. Journal of Supply Chain Management, Vol. 41, No. 2, pp. 14-25. http://onlinelibrary.wiley.com/doi/10.1111/j.1055-6001.2005.04102002.x

Seuring, S.A. (2008). Assessing the rigor of case study research in supply chain management. Supply Chain Management: An International Journal, Vol. 13, No. 2, pp. 128-137. http://www.emeraldinsight.com/doi/full/10.1108/13598540810860967

Shepherd, C.; Günter, H. (2006). Measuring supply chain performance: current research and future directions. International Journal of Productivity and Performance Measurement, Vol. 55, No. 3/4, pp. 242-258. http://www.emeraldinsight.com/doi/full/10.1108/17410400610653219

Voss, C.; Tsikriktsis, N.; Frohlich, M. (2002). Case research in Operations Management. International Journal of Operations and Production Management, Vol. 22, No. 2, pp. 195-219. http://www.emeraldinsight.com/doi/full/10.1108/01443570210414329

Whipple, J.; Russell, D. (2007). Building supply chain collaboration: a typology of collaborative approaches. International Journal of Logistics Management, Vol. 18, No. 2, pp. 174-196. http://www.emeraldinsight.com/doi/full/10.1108/09574090710816922

Yin, R.K. (1994). Case study research: Design and methods. Sage Publications, Newbury Park, CA.

Zokaei, K.; Hines, P. (2007). Achieving consumer focus in supply chains. International Journal of Physical Distribution and Logistics Management, Vol. 37, No. 3, pp.223-247. http://www.emeraldinsight.com/doi/full/10.1108/09600030710742434

Abstract Views

1526
Metrics Loading ...

Metrics powered by PLOS ALM

Refbacks

  • There are currently no refbacks.




Licencia Creative Commons

This journal is licensed under a Creative Commons Attribution 4.0 International License.

Universitat Politècnica de València

e-ISSN: 1989-9068